Privacy Policy

Last Updated: July 14, 2025

At the International Organ Transplant Support Center (IOTSC), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.

1. Information We Collect

We collect information that you provide directly to us and information automatically collected when you use our services.

Personal Information

  • Contact Information: Name, email address, phone number, mailing address
  • Medical Information: Health conditions, medical history, transplant-related inquiries (only when voluntarily provided)
  • Identification Documents: Passport copies, visa information (for international coordination services)
  • Financial Information: Payment details for coordination services (processed through secure third-party payment processors)

Automatically Collected Information

  • Usage Data: Pages visited, time spent on pages, navigation patterns
  • Device Information: IP address, browser type, operating system, device identifiers
  • Cookies and Tracking Technologies: Session cookies, analytics cookies, preference cookies

2. How We Use Your Information

We use the collected information for the following purposes:

Service Provision

  • Coordinate medical consultations and appointments
  • Facilitate communication with medical institutions
  • Provide information about transplant programs

Communication

  • Respond to inquiries and support requests
  • Send service updates and important notices
  • Provide educational resources (with consent)

Service Improvement

  • Analyze usage patterns and preferences
  • Enhance website functionality and user experience
  • Develop new services and features

Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to legal requests and prevent fraud
  • Protect rights, property, and safety

3. Data Protection Measures

We implement comprehensive security measures to protect your personal information:

Encryption

SSL/TLS encryption for data transmission and secure storage protocols

Access Control

Restricted access to personal data on a need-to-know basis

Regular Audits

Periodic security assessments and vulnerability testing

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Medical Institutions

We share necessary medical information with authorized hospitals and healthcare providers to facilitate your transplant coordination services. All partner institutions are bound by strict confidentiality agreements.

Service Providers

We engage trusted third-party service providers for payment processing, data hosting, and communication services. These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights, prevent fraud, or ensure safety.

With Your Consent

We may share information with other parties when you have given explicit consent for such disclosure.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies

Required for website functionality, security, and session management. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website through anonymous usage statistics.

Preference Cookies

Remember your settings and preferences for a personalized experience.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical coordination records are typically retained for 7 years in compliance with healthcare industry standards.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal data (subject to legal obligations)

Object

Object to certain types of data processing

Portability

Request transfer of your data to another service provider

Opt-Out

Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. International Data Transfers

As we coordinate with medical institutions across different countries, your personal information may be transferred to and processed in jurisdictions outside your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses approved by relevant authorities.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer

Email

privacy@iotsc.org

Phone

+1 (555) 123-4567

Mailing Address

International Organ Transplant Support Center

Data Protection Department

123 Medical Plaza, Suite 500

New Delhi, India 110001

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